FAQ

Q: What is Cry About It Club?

A: Cry About It Club is a lifestyle brand focused on helping to open up the conversations surrounding mental health. Additionally, a portion from each item sold goes directly to mental health nonprofits actively working to change the stigma and provide support to those who need it.

Q: I have an order issue / question. How do I get in touch with you?

A: You can reach us at hello@cryabouticlub.com. Please allow 24-48 hours for a response from our team.

 

Q: I live outside of the U.S. Do you ship there and how much does it cost?

A: We ship outside of the U.S.! Once you’ve added a product to your cart and begin the checkout process, you’ll be able to calculate your shipping cost based on your shipping address.

 

Q: How quickly do you ship out orders?

A: Since we are a small business, we do our best to ship our orders out each week if not more frequently.

 

Q: Do you accept returns / exchanges?

A: We do not accept returns at this time. If you have an issue with your order, please reach out at  hello@cryabouticlub.com.

 

Q: An item that I’m interested in is out of stock! 

A: The restocking of each item is based on demand. By selecting the “notify me when available” button on the item you’re interested in, you’ll automatically be contacted once we restock.

 

 Q: Where are your products made?

A: We’re proud to partner with Raw Paw, a local Austin, TX company for all of our softgood products. 

 

Q: Are your products available for wholesale?

A: Not currently.

 

Q: I'm an influencer/musician. How can I partner with Cry About It Club?

A: Yes! Please contact us at hello@cryaboutitclub.com with the subject line “PARTNER” and the details of your request. We’ll consider each inquiry on a case by case basis.